Part 2 - BUSINESS SUSTAINABILITY

a) What are the facilities provided by the company to their consumers? 

ONLINE SHOPPING
Consumers can choose to shop online or in-store shop with Tesco. Tesco offers online shopping facility which provides consumers assembly to their wide range of products and great quality. Consumers can click into this website http://www.tesco.com.my/, a full range of groceries as well as thousands of products from Tesco. Consumers can place their order online from the comfort of their own home. Besides, Tesco online shopping also provides great quality products delivered to consumers' house, with free shipping. Consumers can have them delivered directly to their door at a time to suit them. The individuals who deliver items are actually trained Tesco workers. This is great because consumers can ask them to explain more on the product that they have purchased. 

TESCO CLUBCARD

Tesco offers consumers many promotions so that the major benefits of shopping in Tesco are available to everyone with an access to the Internet. The picture above shows, Tesco offers Clubcard for consumers. They intention is to help their consumers to save their money on their shopping. Consumers can register a Clubcard to earn points every time they shop in Tesco Online Shopping. With the Clubcard, they will receive 1 point for every RM 2 spent, plus a lot more rewards. Once they have accumulated 150 Clubcard points or more, Tesco will convert them into Clubcard cash vouchers. The more points consumers collect, the more they will get back in their Clubcard statement every quarter!

Trolley 

In every Tesco hypermarket, they also provide consumers facilities with shopping trolleys to hold their shopping lists. Consumers have to pay a small deposit by inserting RM0.50 into the coin lock to take the trolley. The deposit is returned when consumers return the trolley to the correct location. With a shopping trolley, consumers can transport goods to the counter during shopping. Consumers can also use the trolley to transport their purchased goods to their cars. This is convenient to consumers who want to buy a lot of goods. 

Trolley 

In every Tesco Hypermarket, consumers are allowed to leave the trolleys in the parking lot, and store personnel will return the trolleys to the storage area. Tesco makes it easier for consumers because after they have transported the goods to their cars, they do not have to walk back to the shopping center to return the trolleys. The deposit (RM 0.50) will return back to consumers after they have returned the trolleys, however, coin-operated locking mechanisms are provided to encourage consumers to return the trolleys to the correct place after use.

FREE PARKING PLACE
A facility like parking space is necessarily for consumers at Tesco. At some Tesco, free parking spaces are available. For example, Tesco Mutiara Damansara has free parking spaces for consumers. As for some Tesco they has no free parking spaces. For example, Tesco Paradigm offers 2 hours free parking for consumers. But In order to get free 2 hours parking, consumers need to spend a minimum of RM 30 in a single receipt. 

PRICE CHECK SCANNER

In every Tesco, they provide price check scanner. Price check scanner based for bar code system technologies to check the price of goods. By using bar code on the goods and automatically the system will read the price, thus each item prices will be appear on the screen. This is easier for consumers, for instance, if they could not find the price tag of one good they can check the price directly using this scanner. Therefore, they do not have to waste their time to ask Tesco staffs for the price. 

Weighing Machine

In every Tesco, they provide weighing machine for their consumers to measure the weight and price of foods that they want to purchase. Weighing machine is an electronic device that translates item weight into a numerical value. Consumers can know the price immediately and they can easily get enough grams of foods that they needed.

Information Counter 

In every Tesco, they provide information counter right next to the entrance to help out consumers who needs help. This can save consumers time if they have any inquiries or complaints, they can just ask for helps at information counter. At the information counter, customers can register for the membership card, Clubcard. Customers can also claim their vouchers at information counter.